Customer Handbook

Building Management

Boston Properties is the exclusive management agent for 100 Federal Street.  100 Federal Street Property Management Office is located on the 28th Floor.

 

Business hours are 8:30 am to 5:30 pm Monday through Friday. The office can be reached at (617) 896-7320. Please refer to the contacts tab for more information. 

 

For emergency assistance on weekends, holidays, and evenings, please contact 100 Federal Street Security at (617) 434-3210.

• Introduction
  • Welcome
  • About 100 Federal Street
• Building Operations
  • Building Management
  • Holidays
  • Leasing
  • Rent Payments
• Policies and Procedures
  • Deliveries
  • Freight Elevators
  • Miscellaneous Policies
  • Customer Alterations
  • Smoking
  • Statement Surrounding COVID-19 Situation
• Building Security
  • Introduction
  • Customer Management Responsibilities
  • ID Badges
  • Large Meetings/Functions
  • Key Issuance
  • Lost and Found
  • Solicitation and Distribution
• Emergency Procedures
  • AED Program
  • Emergency and Incident Reporting
  • Emergency Procedures and Evacuation Plan
  • Workplace Violence
• Building Services
  • Customer Contact Communication
  • Communication Providers
  • HVAC
  • Janitorial Services
  • Maintenance Requests
• Customer Solutions
  • Overview
  • Cleaning Services
  • Repairs and Maintenance
  • Security and Life Safety
  • Space Improvements
  • Green Services
• Green Operations
  • Mission Statement
  • Recycle
  • Commuting
  • Bicycle Commuting
  • Resource Conservation
  • Best Bees
  • Optimal Air Quality
  • Local Amenities
• Parking Garage
  • Overview
  • Parking Rates