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Customer Handbook

Deliveries

 

Loading Dock Hours:

 

Monday-Friday     6:00AM-8:00PM 

 

Courier Hours:

 

Monday-Friday     8:30AM-5:00PM

 

 

Restrictions during Business Hours:

 

The time limit for vehicles on the loading dock is thirty (30) minutes.  All deliveries requiring more than thirty minutes of delivery truck parking on the loading dock or more than 2 trips in the freight elevator must be scheduled via special reservations during non-business hours.

 

 

Reservations for Extended Loading Dock Time 

Reservations for extended loading dock time can be made by submitting the request, including date, times, purpose, and any other special needs, at least twenty-four (24) hours in advance. All requests should be submitted by the Customer Representative via bptenantservices.com.  Extended loading dock time is only available during non-business hours.

 

 

Wheeled Delivery Equipment 

Service elevators must be utilized for deliveries requiring equipment with wheels (i.e., hand trucks, flat-bed dollies, etc.) and must be accessed from the loading docks.  Wheeled delivery equipment is prohibited in the office building’s main lobby levels and passenger elevators. 

 

 

Bicycle and Other Hand Delivery Couriers

Courier packages are accepted in the loading dock between the hours of 8:30am-5:00pm. The courier intercept room will sign for and deliver incoming courier packages to occupants in the building.  Outgoing courier packages can be dropped off at the courier intercept room during these times as well.  If a tenant wishes for the courier to pick up outgoing items from their floor, please phone the courier office at (617) 896-7327.  Please note the courier office does not arrange for courier services.  This office simply receives and hands off packages to the couriers contracted by the building occupants. 

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