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Customer Handbook

Introduction

The combination of technology, people, procedures and training provides the cornerstone of the Life Safety and Security Program at 100 Federal Street.   

 

However, our customers and visitors also play a major role in the success of the Program through their awareness, participation and cooperation. 

 

The Director of Safety and Security is available to discuss programs and policies at any time by calling (617) 236-2306.

 

 

  • Introduction
    • Welcome
    • About 100 Federal Street
  • Building Operations
    • Building Management
    • Holidays
    • Leasing
    • Rent Payments
  • Policies and Procedures
    • Deliveries
    • Freight Elevators
    • Miscellaneous Policies
    • Customer Alterations
    • Smoking
    • Statement Surrounding COVID-19 Situation
  • Building Security
    • Introduction
    • Customer Management Responsibilities
    • ID Badges
    • Large Meetings/Functions
    • Key Issuance
    • Lost and Found
    • Solicitation and Distribution
  • Emergency Procedures
    • AED Program
    • Emergency and Incident Reporting
    • Emergency Procedures and Evacuation Plan
    • Workplace Violence
  • Building Services
    • Customer Contact Communication
    • Communication Providers
    • HVAC
    • Janitorial Services
    • Maintenance Requests
  • Customer Solutions
    • Overview
    • Cleaning Services
    • Repairs and Maintenance
    • Security and Life Safety
    • Space Improvements
    • Green Services
  • Green Operations
    • Mission Statement
    • Recycle
    • Commuting
    • Bicycle Commuting
    • Resource Conservation
    • Best Bees
    • Optimal Air Quality
    • Local Amenities
  • Parking Garage
    • Overview
    • Parking Rates
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