Customer Handbook

Customer Contact Communication

Semi-annually, all 100 Federal Street customer contacts will be reminded to supply or confirm the names of individuals to be contacted in the event of an emergency. Information should be updated in the bptenantservices.com system as needed by the Customer Administrator.

• Introduction
  • Welcome
  • About 100 Federal Street
• Building Operations
  • Building Management
  • Holidays
  • Leasing
  • Rent Payments
• Policies and Procedures
  • Deliveries
  • Freight Elevators
  • Miscellaneous Policies
  • Customer Alterations
  • Smoking
  • Statement Surrounding COVID-19 Situation
• Building Security
  • Introduction
  • Customer Management Responsibilities
  • ID Badges
  • Large Meetings/Functions
  • Key Issuance
  • Lost and Found
  • Solicitation and Distribution
• Emergency Procedures
  • AED Program
  • Emergency and Incident Reporting
  • Emergency Procedures and Evacuation Plan
  • Workplace Violence
• Building Services
  • Customer Contact Communication
  • Communication Providers
  • HVAC
  • Janitorial Services
  • Maintenance Requests
• Customer Solutions
  • Overview
  • Cleaning Services
  • Repairs and Maintenance
  • Security and Life Safety
  • Space Improvements
  • Green Services
• Green Operations
  • Mission Statement
  • Recycle
  • Commuting
  • Bicycle Commuting
  • Resource Conservation
  • Best Bees
  • Optimal Air Quality
  • Local Amenities
• Parking Garage
  • Overview
  • Parking Rates