Customer Handbook

Security and Life Safety

To request security or life safety services please visit bptenantservices.com.

 

Building Access

• Replacement or additional access cards

 

Locksmith Services

• Lock outs
• Key duplication
• Re-keying

 

Fire and Life Safety

• Fire extinguisher installation and inspection within customer suites 
• Quarterly and annual inspection and testing of specialized systems

 

Additional Services

 

We can provide a list of preferred vendors and contractors for the following services
within customer suites:

• Fire suppression system installation and inspection for special-use areas
• CCTV surveillance, recording and monitoring systems
• Security officer details
• Electronic access control

• Introduction
  • Welcome
  • About 100 Federal Street
• Building Operations
  • Building Management
  • Holidays
  • Leasing
  • Rent Payments
• Policies and Procedures
  • Deliveries
  • Freight Elevators
  • Miscellaneous Policies
  • Customer Alterations
  • Smoking
  • Statement Surrounding COVID-19 Situation
• Building Security
  • Introduction
  • Customer Management Responsibilities
  • ID Badges
  • Large Meetings/Functions
  • Key Issuance
  • Lost and Found
  • Solicitation and Distribution
• Emergency Procedures
  • AED Program
  • Emergency and Incident Reporting
  • Emergency Procedures and Evacuation Plan
  • Workplace Violence
• Building Services
  • Customer Contact Communication
  • Communication Providers
  • HVAC
  • Janitorial Services
  • Maintenance Requests
• Customer Solutions
  • Overview
  • Cleaning Services
  • Repairs and Maintenance
  • Security and Life Safety
  • Space Improvements
  • Green Services
• Green Operations
  • Mission Statement
  • Recycle
  • Commuting
  • Bicycle Commuting
  • Resource Conservation
  • Best Bees
  • Optimal Air Quality
  • Local Amenities
• Parking Garage
  • Overview
  • Parking Rates