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Customer Handbook

About 100 Federal Street

100 Federal Street is a 41-story, Class A office tower located in the heart of Boston’s Financial District. Situated on Federal Street and bounded by Franklin, Congress and Matthews Streets, 100 Federal Street occupies an entire two-acre city block. 100 Federal Street enjoys a prime location overlooking Post Office Square Park, which features an open lawn, perennial gardens, arbors, fountains and mature trees. The tower features an expansive window line that affords breathtaking panoramic views of the Financial District, the waterfront and Boston Harbor, the Charles River and the Cambridge skyline.

 

100 Federal Street is owned and managed by Boston Properties, a self-administered and self-managed real estate investment trust (REIT). Founded in 1970, Boston Properties became a public company in 1997. Boston Properties’ portfolio is primarily first-class office space, but also includes hotel and industrial buildings.

  • Introduction
    • Welcome
    • About 100 Federal Street
  • Building Operations
    • Building Management
    • Holidays
    • Leasing
    • Rent Payments
  • Policies and Procedures
    • Deliveries
    • Freight Elevators
    • Miscellaneous Policies
    • Customer Alterations
    • Smoking
    • Statement Surrounding COVID-19 Situation
  • Building Security
    • Introduction
    • Customer Management Responsibilities
    • ID Badges
    • Large Meetings/Functions
    • Key Issuance
    • Lost and Found
    • Solicitation and Distribution
  • Emergency Procedures
    • AED Program
    • Emergency and Incident Reporting
    • Emergency Procedures and Evacuation Plan
    • Workplace Violence
  • Building Services
    • Customer Contact Communication
    • Communication Providers
    • HVAC
    • Janitorial Services
    • Maintenance Requests
  • Customer Solutions
    • Overview
    • Cleaning Services
    • Repairs and Maintenance
    • Security and Life Safety
    • Space Improvements
    • Green Services
  • Green Operations
    • Mission Statement
    • Recycle
    • Commuting
    • Bicycle Commuting
    • Resource Conservation
    • Best Bees
    • Optimal Air Quality
    • Local Amenities
  • Parking Garage
    • Overview
    • Parking Rates
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